True orthodontic emergencies are very rare, but when they do occur you should call the office right away. If you are experiencing severe pain or have a painful appliance problem that you can't take care of yourself, we will strive to see you within 24 hours of your call.

You might be surprised to learn that you can temporarily solve many problems yourself until you schedule an appointment with our office. A handout showing solutions to common orthodontic problems was included with your patient kit when the braces were first put on. When working with your appliances, you need to know the names of the parts of your appliances so you are able to identify what part is broken or out of place.

After alleviating your discomfort, it is very important that you still call our office as soon as possible to schedule a time to repair the problem. Allowing your appliance to remain damaged for an extended period of time may result in disruptions in your treatment plan.

For further emergency helpful tips please watch the video:

New Patients

Please complete a medical history form and bring it to your first appointment:

For Adults For Children

Burnaby Clinic Hours

  • Mon, Tues & Thurs 8am - 4pm
  • Wednesday 9am - 5pm

Terrace Clinic Hours

  • Monday - Wednesday 7:30am - 5pm
  • Thursday  8am - 4pm
  • Friday  9am - 1pm


"Dr. Jeannotte and his team are caring, professional and give back to their community." Clara N., Vancouver, BC